UKGC Launches Resolver Complaints Consumer Tool
The UKGC has been publicly very proactive in making their presence felt in the last 12 months. After mounting pressure from politicians on various issues including the fixed odds betting terminals, the UK Gambling Commission seems to have gone out of their way to flex their muscles and show that they are putting consumers first.
Operators like Lottoland have felt the weight of the UKGC come down on them with hefty fines being imposed for misleading advertisements to the public. Added to that are prominent suspicious match fixing allegations that have also earned a close look by the UKGC.
Their latest consumer protection tool is called the “Resolver” which is the new online consumer support tool that will assist players submitting complaints related to gambling.
Resolver which will be launched on August 1 is an independent free tool for consumer who want to register complaints. It will assist consumers in writing and submitting their complaint more efficiently while at the same time managing the customer expectations regarding their complaints.
All information will be restored in a central location as well as customers being able to send mails via the Resolver tool. Customers’ complaints will now be sent via a Resolver address instead of their private emails and operators will be expected to answer resolver emails in the same manner as private emails previously used.
The UKGC went on to say that the new toll does not act on consumers behalf but it will assist punters to make complaints in “a structured manner” and make informed choices about what actions to take. They added,” The Gambling Commission has worked with the team at Resolver to help develop the information that Resolver uses about gambling, though Resolver remains entirely independent of us.”