Online Gaming Operators Under Fire For Unfair Treatment of Players
Online gambling companies are coming under fire from the Competition and Markets Authority (CMA) who received complaints from the Gambling Commission regarding unfair treatment of customers and misleading terms and conditions.
Online gambling in the UK attracts over 5 million users and has grown by 146% since 2009 according to watchdog CMA. While everyone understands that gambling is inherently risky, it shouldn’t be a con according to CMA senior Director Nisha Arora.
Integrity is vital to the online gambling industry and the Gambling Commission is tasked with ensuring that customers are not “bamboozled” by unclear terms and conditions. Chief Executive of the Gambling Commission Sarah Harrison said,” Gambling, by its very nature, is always going to involve risk but customers must have faith that, if they win, they will not end up feeling that the deck is stacked against them because of an obscure condition that they did not properly understand.”
What is particularly worrying are allegations that online players who win large amounts and use mathematics and logic to win big are seemingly being targeted by the online operators who restrict their accounts, cap their bets and block access to other promotions.